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Refund Policy

All of our cakes are baked to order and we do not accept returns on cakes,  baked goods, opened bags, holiday items.  Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive incorrect items or if the items are seen to be damaged. Should this be the case, please email us within 24 hours of receipt to Dogtownbakerykailua@gmail.com

Cake Policy

If you need to change the date or details of your order or cancel it all together, please contact us as far in advance as possible . We will always be as accommodating as we can if you need to change or postpone an order but  your booking for a particular date and or details fo the order may have started so refunds/changes are not always possible.  See our full refund policy for details. 

Shipping Policy

Thank you for visiting and shopping at Dogtown Bakery. 

Domestic Shipping Policy

Shipment processing time

All orders are processed within 7-10 business days of receipt. Orders are not processed or shipped from Friday, 12 pm HST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

*Free shipping on orders of $50 or more.

Overnight delivery is not available.

Shipment to P.O. boxes or APO/FPO addresses

Dogtownbakery.store ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Dogtownbakery.store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Dogtownbakery.store is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Country taxes, tariffs, and any additional costs will be emailed to you should they not align with your total at checkout. 

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Dogtown Bakery will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

  1. Call 808-892-5756

  2. Or alert us at Dogtownbakerykailua@gmail.com

We will file a claim with the shipping carrier. Local law enforcement must be notified and involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.​

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